SHIPPING

When will my order be shipped? 

We know there's nothing more painful than the wait for your online order so we aim to move quickly to get your order out the door. Orders are shipped the next business day. Once your order is dispatched, you will receive an email confirmation with the tracking details. 

How much does shipping cost? 

Our standard shipping charge is $12 nationwide within New Zealand. If you spend over $65, shipping is free! 

Do you have local delivery options?

We sure do! If you live in the Thames area, we offer FREE delivery the following business day. 

How long does it take to receive my package?

It is usually an overnight service for business and residential delivery zones. Parcels destined for rural/non-urban delivery zones can take 2-3 business days. Due to factors out of our control, we are unable to provide an exact delivery time frame as courier delays could impact this.  

Do you ship parcels out on the weekend?

Orders received over the weekend will be processed the next business day.

I want to return an item, will you refund my shipping?

Unfortunately, we don't offer refunds on shipping due to the service being completed. If you are returning an item, you are responsible for the costs of doing so unless the product is proven faulty*. See our refunds & returns page for more info.